Returns & Exchanges

Damages:

Please inspect the packaging of your item(s) when it arrives, if you notice any damage make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to returns@healingthehyperbaricway.com and we will process an insurance claim within 24 hours on your behalf.

Cancellations:

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for the return shipping charges and credit card fees. Refunds will only be issued to the original credit card that you used when placing your order.

Returns & Refunds:

All Hyperbaric Chambers and accessories may be returned in like new condition. To return please contact us at returns@healingthehyperbaricway.com.

Any Newtowne Hyperbarics or Summit to Sea products we must be contacted within 14 days of the receipt of goods to process returns. The refund may be reduced by fees incurred during sale including credit card fees and shipping costs to and from the buyer. Once customer service has received the product and examined that it is like new condition or determined the costs to bring it back to the original quality, Healing The Hyperbaric Way will issue a refund within 24 hours. The refund will be issued to the original credit card it was purchased with. 

Any Oxygen Health Systems products we must be contacted within 30 days of the receipt of goods to process returns. The refund will be reduced by fees incurred during sale including a 20% restocking fee, credit card fees, and shipping costs to and from the buyer.

Once customer service has received the product (s) and examined that it is like new condition or determined the costs to bring it back to the original quality, Healing The Hyperbaric Way will issue a refund within 24 hours. The refund will be issued to the original credit card it was purchased with. 

We will give you a Return Authorization Number and it must be placed on the outside of the package prior to mailing. All items must be carefully packed, insured, and returned in the original packaging. The customer assumes all responsibility for any damage and expenses incurred while shipping it back to the factory.

Oxygen concentrators cannot be returned unless the box is unopened. If you have any concern, we recommend trying out your hyperbaric chamber and then adding the oxygen concentrater later. If the concentrator is unopened and sent back to the warehouse once it is received in its original condition Healing The Hyperbaric Way will issue a refund within 24 hours. The refund will be issued to the original credit card it was purchased with. 

Exchanges:

All Hyperbaric Chambers and accessories be exchanged in like new condition. To exchange you must contact us at returns@healingthehyperbaricway.com.  We must be contacted within 14 days of the receipt of goods for any Newtowne Hyperbarics or Summit to Sea products or 30 days with any Oxygen Health Systems products. We will give you a Return Authorization Number and it must be placed on the outside of the package.

All items must be carefully packed, insured, and returned in original packaging. Customer assumes all responsibility for any damage and expenses incurred while shipping back to the factory. If the item that you’re exchanging it for is less than the original charge to your credit card or the new amount exceeds the original purchase amount, that refund or charge will take place within 24 hours after customer service has checked the quality it was received in.